Returns and Exchanges
If your product is defective, let us know and we’ll be happy to make it right. Please submit a defective-product request to us and send the defective or damaged item to the below address. More information on our limited product warranty is stated below.
If you want to return your item because you don’t want it anymore, let us know within 14 days. Unfortunately, we can’t offer you a refund or exchange if you do not contact us within 14 days of placing your order. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. We require a receipt, order number, or other proof of purchase in order to complete your return.
You will be responsible for paying for your own shipping costs for returning your item. We cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We are not able to offer partial refunds for items that are not in their original condition or items that are returned more than 14 days after delivery.
Late or Missing Refunds
If you haven’t received a refund yet, contact your bank or credit card company; it may take some processing time before your refund is officially posted. If you’ve done this and you still have not received your refund, please visit our help center, and submit a request to speak with a customer service agent.